Returns and refund olicy

Return & Refund Policy
At MamourPulsee, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a clear and flexible return and refund policy.

Return Window
You may request a return within 30 days of receiving your order.

Return Eligibility
To be eligible for a return, your item must meet the following conditions:

Unused and in its original condition

Original tags and packaging intact

Proof of purchase (order number or confirmation email)

How to Start a Return
To initiate a return, please contact our customer support team:

📧 Email: support@mamourpulsee.com
📞 Phone: +1 (213) 340-5566​

Once your return is approved, we will send you:

A prepaid return shipping label

Step-by-step instructions on how to return your item

⚠️ Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping Fees
We do not charge any restocking or return shipping fees for eligible returns.

Refunds
After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Processing times may vary depending on your bank or payment provider.

Non-Returnable Items
The following items cannot be returned:

Sale or promotional items

Gift cards

Customized or personalized products

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or issue a full refund at no additional cost.

If you have any questions or need assistance, don’t hesitate to contact us. We’re here to help!